Terms and Conditions

These terms apply to the business of Courntry Holiday Lets through the web site of www.countryholidaylets.co.uk  Separate terms apply to the business of Holiday Lets for Sale through its web site www.holidayletsforsale.com   



Agent / Guest Agreemen
t

Booking Conditions. 
Country Holiday Lets Ltd, otherwise known as CHL.
6 The Buttercross, Leominster, Herefordshire.  HR6 8BN

The owner is the owner of the property or autorised representative or entity.
'The property' means the owners property as described on the website or in the brouchure
'You' means the person booking the property let. (Guest)
'Star't date means the date and or time of the start of the holiday period as confirmed by CHL
'The departure date' is the holdiay period end date as confirmed by CHL
The holiday period means from 4pm on the starting day until 10.00am on the departure date unless otherwise stated on the web site or in any brochure or agreed by CHL
The holiday rental means the full due rental payable for the holiday period, excluding any security deposit or other extra.





1. You, the Agent and the Property Owner

CHL is a booking agency for property owners shown on the web site or in any brochure.  Immediately you book a property through CHL a contract is made with the owner of that property which is subject to these conditions. CHL is not a principal in this respect with the exception in paragraph 2.  In the case of third parties paying on behalf of guests or insurance companies providing temporary accommodation the terms will equally apply in financial and all applicable areas.
 
2. Type of agreement
The owner grants a licence to you under these conditions for the purpose of a holiday.  It is not intended to create a landlord and tenant relationship between the parties. There shall be no entitlement to a tenancy, an assured tenancy, assured short hold or to any statutory protection under the Housing Act 1988.  In addition, there shall be no entitlement to any statutory security of tenure now or when the holiday period ends. Where a booking is made by an agent that agent indemnifies CHL in the event that their principal or the person or persons overstay the agreed period of stay in the property.  In that event, the agent shall cover all costs including lost revenue, administration costs and any damage so caused as a consequence of the person they introduced overstaying the agreed period in that property for any reason, howsoever, caused.
 
3. The use of the property
Any licence granted with these conditions is personal to you. The property must be used solely the purpose of a holiday during the holiday period, and not for a longer period. If any member of the party or you yourself does not vacate after the notified departure date, the owner shall be entitled, apart from other remedies, to charge you a daily charge proportionate to the holiday rental for the period until the property is finally vacated.
 
4. Disability aspects
There is a responsibility under the Disability Discrimination Act 1995 not to discriminate against disabled people and to encourage owners to take reasonable steps to enhance accessibility to holiday let properties.
Access Statements may be available for some of the properties on the web site or in the brochure. Many properties, particularly older ones, and/or the topography/area may not be suitable for people with mobility restrictions but CHL tries to make this clear in property descriptions. You should state on the holiday booking form any relevant disability of members of the party. If CHL thinks that a property could be unsuitable, they will advise you during the booking process.
If a property is suitable, registered assistance dogs are free of charge in properties where dogs are allowed.
Any allergy sufferers must be notified to the agency when booking a property. CHL and owners cannot guarantee that a property booked by you will be free from substances which may cause allergic reactions, in particular, those caused by a dog or cat that has previously stayed in the property.  Neither will be liable for any symptoms you or any member of your party may suffer as a result of an allergic reaction.
 
5. Household pets
5.1 Except where specified animals are permitted, no animal, bird or reptile is permitted in the property.  Under no circumstances is the number of such pets be exceeded.
5.2 A charge per dog or cat may be payable each week or part week
5.3 No household pet is permitted on furniture or in a bedroom; owners reserve the right to introduce additional local restrictions
5.4 Pets must not remain unsupervised at the property at any time.
5.5 As much pet hair as possible should be removed from the property on the departure date. Extra cleaning charges needed to remove pet hairs could otherwise be charged to you.
5.6 Although a property may not accept pets, this does not guarantee that animals have not been in the property in the past.
 
6. Rights of occupation
You and your party, but no more than the number of people indicated on the web site or in any brochure, are permitted by the owner to occupy the property for the period paid for by the holiday rental, which payment is required in advance, together with use of the kitchen equipment, crockery, glasses furnishings, etc. Many properties include bed linen and towels, but you are advised to check the details when booking.  Hen/stag parties are not permitted unless otherwise agreed by the owner or CHL.  Use of properties for business, immoral or for any other purpose except that of a holiday is expressly excluded.

On the changeover day, arrival should be 4.30pm or as otherwise arranged in writing and departure should be no later than 10 am or as otherwise arranged in writing.  Changeover days are usually Fridays unless otherwise arranged.  In the event that these times are not adhered to, an additional day’s rent is payable for each day or part of day longer than the agreed holiday rental period.
 
7. Booking arrangements and payments
Bookings can only be made by CHL on the formal holiday booking form, on website or over the telephone. A deposit (25% of rental) is required for all bookings, the booking charge and for any extras or, if the booking is later than 56 days before the start date the total rental with the booking charge and any extras. CHL will communicate arrangments to stay in writing.  (The booking charge will vary depending on whether the website is used or the booking is made over the telephone). Then, if sums due have not already been paid, you will be liable for the total holiday rental.  This has to be paid at least 56 days before the start date.  For any payments not made by the required dates CHL, working for the owner, will be entitled to presume your booking should be cancelled on your wish. In this event, there will be entitlement to retain all deposits due or paid at that date.

Any provisional bookings accepted will be automatically cancelled if not confirmed within five days. The party leader must be a legal adult at the time of booking. This person must have authorisation of all other members of the holiday party to make the booking on the basis of these booking conditions. The process of making the booking shall confirm this. All payments due to us are the responsibility of the party leader. There may be no booking charges for repeat visits within 3 years of a previous booking to the same cottage if booked by the same person each time. This will only apply if guests ring to book. This will depend on announcements on the web site. A contract with the property owner can apply when we give verbal confirmation of your booking to you or your travel agent and appropriate payments have been received.

Acceptance of a booking will not arise, alone, from the receipt and banking of any deposit monies. Indicated prices are invitations to treat and only become part of the offer once confirmed by the homeowner in the booking process.

If you book by post we shall confirm by post, unless you wish us to e-mail confirmation.   You must check your emails regularly and inform us of any change of address or e-mail address.   A charge of £35 (including any tax) is charged for each web site booking. £35 (including any tax) booking charges will be charged for telephone bookings. A 2.6% charge of total payable sums is made to cover levies made when payment is made with a credit card.  To apply or qualify, any waiver of either booking charge or other charges or offer reducing or eliminating them, must be confirmed by a telephone call to CHL.

When you receive your confirmation, the details should be checked carefully as soon as possible.  You should inform us immediately or as soon as possible of any problems.

All costs and/or charges incurred or imposed by any owner and/or service provider connected with your arrangements, including any price increases due to currency fluctuations or exceptional inflation may be passed on to you after booking confirmation where they arise.

Where possible, we shall do our best to make changes, provided that notification is received in writing at our offices by the party leader, or from your travel agent.  But, we cannot guarantee that it or the owner/service provider concerned will be able to meet any such request.  This notification must be accompanied by a payment of £20, together with any costs incurred by us and any costs or charges incurred or imposed by any owner/other service provider; CHL reserves the right to waive these charges.

Solely for UK arrangements and depending on why there is a cancellation, you may receive a refund authorised by the owner of all monies you have paid to us for your booking excluding all booking charges and, where applicable, any amendment charges, and credit card charges you have already incurred.  We will also retain a cancellation administration charge of £35 per week or per part week per booking but may choose to waive this.

You are strongly advised to take out holiday cancellation insurance to provide cover in case of cancellation of your booking before or during your holiday through accident or illness of any member of your party.  Where cancellation takes place, CHL will take every effort to re-book the property.  Where this occurs, CHL may then be able to return any rental and deposits paid less costs.   Any applicable provision under The UK 'Consumer Contracts Regulations' or related legislation will take precedence.


Inflation Clause
  

We are sorry to feel the need to add this clause and sincerely hope it shall it shall never become necessary to employ it. This clause was added 04 July 2016. It only applies to bookings made on 05 July 2016 onwards.

In case of inflation exceeding 10%, per The Consumer Prices Index (CPI) as published closest to the due date of balance payment, a percentage surcharge will be payable on total rent payable. The supplement will be the CPI times the rental times months and part months the booking was made in advance as a fraction of a year. All bookings fully paid more than 8 weeks in advance will be subject to the same supplement due on the normal date a balance would have been payable. 

Example: Rent of £400 and CPI of 20% with booking 3 months in advance:  (£400 x 20%) divided by (3 divided by 12) = £80 times .25 = £20 

In cases where automatic balance requests have been sent out and paid, if an inflation surcharge is outstanding, payment of the balance stated on the automatic system will not remove the inflation surcharge which will then be requested separately. Where an inflation surcharge is not received a booking shall be cancelled under the terms of 'Cancellation charges' in these terms.

Unless The CPI reaches 10%, this provision shall not activate. CHL reserves the right to modify down or waive inflation surcharges on its discretion.

     
Cancellation charges
Number of days notification received by us of your cancellation before
start date of your stay
 Charge for cancellation (Booking charges, credit card and
 any administration costs incurred by you are not
 subject to refunds)
70 days or more  Full rental deposit (this includes any due deposit balance)
29 – 70 days 70% of rental cost or full rental deposit (including any balance of deposit due), whichever is greater.
15 – 28 days     80% of rental cost
14 days or less 90% of cost of rental
On arrival date or later Full rental for the period
   
The accommodation cost on the web site includes rental as well as the booking charge. For the purposes of refund calculations only the rental is taken because no refunds apply to booking and credit card charges or adminsitration costs incurred by you.

8. ‘Force Majeure’

Unless stated otherwise, we regret that neither CHL nor the owner/service provider can, either jointly or individually, accept liability or pay any compensation where the performance or prompt performance of the obligations under your contract by us, owner and/or service provider is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’.  In this case, ‘force majeure’ means an event beyond the reasonable control of the owner, the service provider and/or CHL which CHL or the owner/service provider in question could not, even with all due care, foresee or avoid including, but not limited to strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, unpredictable failure of utilities such as the partial of full loss of water or power, insolvency or bankruptcy of an Owner or Service Provider, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.
 
9.  Information and description of property
Much work is done to aim that all properties on the web site or in any brochure are fairly and accurately described prior to going to press. In rare cases, owners may make changes to the set up of their property after publication or decide to change rates without notifying CHL,  in these situations CHL cannot be held responsible.  However, if the CHL believes this will have an affect on your holiday, every effort will be made to inform you in good time. All changes in the relevant descriptions are noted on the individual website property pages as soon as CHL finds out about them, and a separate sheet of amendments is available on request. further information about properties can be found by contacting our offices where CHL will work to find out all they can for you.  CHL also takes proactive steps to remind and acquire all information about changes made by owners to ensure details are correct and accurate. Where locations are indicated on maps they are approximate and but markers are placed in such a way to give useful information that will not detract from the perceived or actual quality of a holiday selected.

9.02 Any hot tubs and games rooms are free facilities that owners try to provide for guests to use during their stay and are not included in the cost of holidays. Hot tubs can be used by children between the ages of 8 -16 yrs if an adult is with them in the hot tub, between the hours of 10am - midnight. This allows the hot tub time to recharge the chemicals and filter. Any misuse of hot tubs or games rooms and a holiday may be cancelled without refund.  At no time are pets permitted in hot tubs.

10. Duties and obligations
To
10. 1 permit the owner or CHL or its authorised representatives to enter the property to inspect the state of it and to carry out necessary works of maintenance or repair, at all reasonable times upon 24 hours' prior notice either in writing or by telephone call, or in the event of emergency without notice, causing as little inconvenience to you as reasonably practicable and making good any damage caused;

10.2 not cause any damage to the walls, doors or windows of the property;

10.3 keep the property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition and be responsible for repairing any damage caused by you during the holiday period;

10.4 not do anything that may reasonably be considered to cause a nuisance or annoyance to the owner or to any other occupier of adjoining or neighbouring premises;

10.5 not do or permit any act that would make any insurance policy on the property void or voidable or increase the premium; and,

10.6 comply with any rules or regulations applicable to the property booked, full details of which will be made available to you and any other regulations reasonably made from time to time after prior consultation with you and notified to you from time to time during the holiday period and ensure that they are observed by all members of your family or party.

Unless otherwise stated, no smoking is permitted within any property.

The owner reserves the right to repossess the property if excessive damage has been caused by you or a member of your party.

11. Other Duties.

When accessing the property by vehicle to accept this is done entirely at the risk of the vehicle's owner or assigned driver. No electrical or other heating device must be employed, except that which is already in the property.  All electrical devices taken to the property must be safe to modern standards and used as intended by their manufacturers.  Use of professional film, video or other related devices is not permitted without prior permission of the owner; breach of this could entail immediate termination of the lease with no refund of rental for any unexpired period. 

The party leader and all responsible adults should pay due attention to health and safety and ensure they have read and understood all relevant information provided for their stay in the property including any information provided on the web site of Country Holiday Lets Ltd.  These terms are not only part of this agreement by are also part of any contract you (the holiday maker) may have with the owner of the holiday let.

12. Security deposits
Property details may indicate that a security deposit is payable in addition to the holiday rental. Any security deposit will be held by the holiday let owner or provider or their authorised representative to cover any losses, damage and/or additional cleaning charges if the property is left in an unsatisfactory condition.  (CHL does not collect or administer security deposits). This security deposit will be refunded by the holiday let owner, provider or authorised representative, within 14 days of departure,subject to any necessary deductions by reason of your or any member of your party's breach of your obligations in clause 11 above. 

In the event that the security deposit is not sufficient to cover for deductible damages, where the booking was secured with a debit or credit card, the party leader agrees that CHL may deduct, on behalf of the home owner, any sum required from the card used to put right damage that may have arisen through breach of duties and obligations in this agreement.  This provision can apply in cases where no security deposit is taken. (Para added 18 Nov 2010)

13. Quality and complaints
CHL has a policy to handle complaints as quickly and efficiently as practical.  CHL considers all complaints once settled as important contributions to work to improve the quality of its service.

13.1 Any complaint in respect of a property must immediately be reported to CHL to ensure there’s enough time to investigate and/or ensure a remedy. Complaints regarding the accommodation or any shortage or defects, must be reported by 5.00pm the Monday after arrival otherwise we are unable to investigate the matter properly, in any event, compensation cannot be offered if you deny CHL or the owner the opportunity to rectify of correct matters during the holiday period.  Where practical and possible, the homeowner or their representative should be contacted as quickly as possible for the purposes of correction of any quality concerns such as heating problems.  This will ensure that any events which may detract from the holiday are minimised where possible in reasonable time.  It is the duty of the party leader or assigned guests to ensure reasonable steps are taken to permit the appropriate action to address any quality concerns that might detract from the enjoyment of the holiday.
 
13.2 Neither the owner nor CHL accepts responsibility for work taking place outside the boundary of a property. This also applies for noise or nuisance resulting from third party activity over which the owner or CHL has no control or prior knowledge sufficient to take any practical steps to try to remedy or inform those on holiday. CHL strongly recommends that anyone with such concerns avoid town/village centre properties, as noise disturbance is more likely in such locations. From time to time noise may occur during harvest time or other seasonal agricultural activities.
 
13.3 Country noises such as the dawn chorus or the noise of animals in fields are not the responsibility of CHL or owners.  Guests should also be aware that open windows, doors and other avenues of entry make it impossible to totally guarantee the absence of creatures such as flies, spiders or other forms of life even with the attention and care of the highest standard.

13.4  Holiday Lets are primarily for the purposes of holidays. Those using them for business purposes should not expect them to be equal to business demands. Before booking, any non-holiday use should be informed to CHL so that owners can be informed. Damage caused to any stay arising from business priorities is at the risk of guests choosing to book with business activity in mind.
 
14. Where the property becomes or is unavailable in a period booked for a holiday
Where a property itself may be or is unavailable beyond the control of CHL (e.g. due to fire, flood, sale, etc:), CHL will take all reasonable steps and make every effort to find a suitable alternative for the holiday period, otherwise, the holiday rental and any and other sums paid by you will be refunded. In these circumstances, there will be no other claim against the owner or CHL.  This paragraph is subject to paragraph 9.
 
15. Where contracts may be terminated early
Your contract may be determined before the end of the holiday period by CHL giving you notice in the event of you being in material breach of the terms of these conditions by reason of fire or some other catastrophic event of the type covered in a comprehensive insurance policy.
 In the case of determination, otherwise than by reason of your default, CHL shall return to you the appropriate proportion of the holiday rental attributable to the then unexpired remainder of the holiday period.
 
16. Liability
16.1 The owner and / or CHL shall not be liable for any death or personal injury unless this results from an act of neglect or breach of statutory duty by the owner or CHL or any of their employees who were at the time acting in the course of their employment.

16.2 All necessary steps must be taken by tenants to safeguard personal property.

No liability is accepted by the owner or CHL in respect of damage to, or loss of, such personal property except where the damage or loss is caused by any act neglect or breach of statutory duty by the owner or CHL or that of any of their employees (providing they were at the time acting in the course of their employment). As CHL acts only as agent for the Owner, CHL cannot accept any liability for any act neglect or breach of statutory duty by the owner or anyone representing, or employed by, the owner.

16.3 Any material health and safety concerns arising from the condition of the property or materially connected to the stated or legal responsibilities of CHL should be reported to either the owner or CHL or both where relevant and without delay.  Tenants are expected to take due care of their health and safety under obligations stated in health and safety legislation.  Where reasonable steps have been taken by owners to ensure accommodation safety, tenants accept that original architecture of low doors, ceilings etc: and of stairs may not always meet modern building regulations.  The tenant is expected to take reasonable steps to ensure the safety of all members of his party.

Where swimming pools are provided, tenants will be expected to sign a disclaimer provided by owners.  Where no signature is obtained, tenants are expected to take special care towards saftety in the use of all swimming pools and if uncertain in any way to desist in their use until confident safety and risk has been appropriately minimised.

16.4 Limitation Of Liability. Except in respect of death or personal injury, if the owner or CHL is found liable to you on any basis, the maximum amount the owner or CHL will have to pay you is the amount of the holiday rental. Neither the owner nor CHL shall be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the owner or CHL, their servants or agents or otherwise) which arise out of or in connection with these conditions.

16.5 As we act only as agent for the owner/service provider CHL cannot accept any liability for any act or omission on their part or of anyone representing, or employed by them. In addition, we cannot accept any liability for any defects or shortcomings with or in any property this is because all properties are solely controlled by their owners. The contract between you and the owner is subject to the owner’s terms and conditions; they may contain other limitations to their liability.

16.6 Complaints about any services CHL provides, in contrast to any provided by the owner/service provider, must be in writing to us immediately and in any event within 7 days of the end of any arrangements booked through us. Without this notification we regret we cannot accept any liability. If we are found to be at fault in relation to any service we provide, in contrast to any service provided by the owner or service provider who are responsible to you in other ways, our maximum liability to you is limited to the commission we have earned or are due to earn for the relevant booking and relevant unrecoverable expenses directly related to your booking which have arisen as a result of that failure.

16.7 We expressly do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment, or for our own criminal act but excluding these, neither CHL nor the owner accepts responsibility for injury to tenants, their guests or third parties or loss or damage to their belongings, any car or its contents.

16.8 Owners and CHL cannot be held responsible for disturbance or noise from beyond the boundaries of the property or which are outside of the owner’s control. Should a source of reasonably obvious noise have been present before your arrival and we are made aware of this, we will inform you accordingly.
We are not responsible for the breakdown equipment such as pumps, swimming pool filtration systems, boilers, likewise for any failure of public utilities such as electricity water and gas.

16.9  Every effort is made to ensure all items of equipment described and supplied by owners are fit for use and working; but there is no guarantee or accepted liability in the event of breakdowns before or during a holiday. Although CHL and/or the owner will work  to arrange replacements or repairs as quickly as possible, delays may  occur, particularly during peak periods.

16.9a Where WiFi is stated as available it does not imply the high speeds associated with fibre optic services or speeds often expected in built up areas.  Rural WiFi services can be intermittent and are often at significantly slower speeds than those suitable for streaming. WiFi, where available, is usually only suitable for keeping in touch by e-mail and checking local events and activities.

16.10  It is expressly stated that nothing in these conditions affects any liability for death or personal injury caused by the owner's or the CHL's negligence or for fraudulent misrepresentation, or your statutory consumer rights. Country Holiday Lets Limited is an independent stand alone company.  It has no connection or relationship with 'Country Holidays' or the Country Holidays' brand owned and operated by a major international booking agency
 
17. Data Protection
CHL and the owner will adhere to relevant data protection regulations.  They will only use personal information provided by you for the purpose of making available and managing the property including monitoring quality, or for informing you of the availability of similar services, unless you state otherwise and  agree.  Our Privacy Policy can be found here
You can correct any information or ask for information about you to be deleted, by giving written notice to the Agency, at the address, fax number or email address shown in the brochure or on CHL’s website.
 
18. Applicable law and jurisdiction
These Conditions shall be governed by and construed in accordance with English Law and the parties submit to the exclusive jurisdiction of the English courts.

A breach or partial breach of any one part of these terms will not, of itself, invalidate or make inapplicable any other part.  Where apparent conflict between these terms and others written in other places occurs, these terms are to apply.    

E&OE 09/08/2010 Para 14 clarified with new last sentence. Revision 12/01/2011 Para 8: Mention of Distance Selling Regulations added. Addition 05/09/2011 Para 8: providing for no booking charges for repeat visits. Addition and clarification 05/09/2011 Para 13.1: contacting the homeowner to attend to quality concerns. Para 7 added sentence clarifying situation with non receipt of payments 14/02/2012.  Addition / clarification 26/05/2012 Para 12: (CHL does not collect or administer security deposits).  Checked May 2015

Para 16.3 added: "Where reasonable steps have been taken by owners to ensure accommodation safety, tenants accept that original architecture of low doors, ceilings etc: and of stairs may not always meet modern building regulations.  The tenant is expected to take reasonable steps to ensure the safety of all members of his party.

Where swimming pools are provided, tenants will be expected to sign a disclaimer provided by owners.  Where no signature is obtained, tenants are expected to take special care towards saftety in the use of all swimming pools and if uncertain in any way to desist in their use until confident safety and risk has been appropriately minimised." 19/08/2014

New para 13.3: "Country noises such as the dawn chorus or the noise of animals in fields is not the responsibility of CHL or owners.  Guests should also be aware that open windows, doors and other avenues of entry make it impossible to totally guarantee the absence of creatures such as flies, spiders or other forms of life even with the attention and care of the highest standard." 19/08/2014

Added to para 1: "In the case of third parties paying on behalf of guests or insurance companies providing temporary accommodation the terms will equally apply in financial and all applicable areas." 22/08/2014

Added para 16.9a: "Where WiFi is stated as available it does not imply the high speeds associated with fibre optic services or speeds often expected in built up areas.  Rural WiFi services can be intermittent and are often at significantly slower speeds than those suitable for streaming. WiFi, where available, is usually only suitable for keeping in touch by e-mail and checking local events and activities." 03/08/2015

Added para 13.4:  "Holiday Lets are primarily for the purposes of holidays. Those using them for business purposes should not expect them to be equal to business demands. Before booking, any non-holiday use should be informed to CHL so that owners can be informed. Damage caused to any stay arising from business priorities is at the risk of guests choosing to book with business activity in mind."  04.08.2015

Added para 9.02 "Any hot tubs and games rooms are free facilities that owners try to provide for guests to use during their stay and are not included in the cost of holidays. Hot tubs can be used by children between the ages of 8 -16 yrs if an adult is with them in the hot tub, between the hours of 10am - midnight. This allows the hot tub time to recharge the chemicals and filter. Any misuse of hot tubs or games rooms and a holiday may be cancelled without refund. At no time are pets permitted in hot tubs." 05.01.2016

Added para 7 - Inflation Clause. 05.07.2016

Added para 7 - final para clarifying rental used for refund calculations. Cancellation refund table clarified inall cases replacing 'accommodation cost' with 'rental'.  02.12.2016
 
Country Holiday Lets is independent. It is not connected with Country-Holidays.  It is not a trading name of Hoseasons or any part of Wyndham Worldwide